Questions about the product

Widok glasses block out harmful blue light that our digital screens emit, specifically the highest energy and shortest wavelengths in the 400nm-440nm range. We use clear lenses that block out 50% of this blue violet light so you can wear it regularly. Blocking out this blue light helps reduce eye strain & fatigue, allowing for better sleep and easier focus.

If you’re having trouble deciding which frames will suit your face, you can send us a selfie! Our team of experts will guide you and give their opinion on which frame we think will best suit your skin tone and face shape. You can send the photo by Instagram DM @widok.eyewear or email at info@widok.com.au

We’d love to! Blue light is emitted from digital screens such as your phone and computer. Smartphones expose us to the most blue light as we hold them very close to our eyes. Long hours of blue light exposure can cause symptoms of Digital Eye Syndrome such as; sore/itchy eyes, headaches, and disrupt your sleep quality.

Our frames are made of the highest quality cellulose acetate, stainless steel, and monel hinges. The lenses are made from a high-density polycarbonate with super hydrophobic coating.

We’ve spent countless hours creating the best frames and lenses possible. With 2 very important components in mind, the first being our frames needed to be “easy on the eyes”. Specifically meaning we worked with experienced frame designers to develop a fashionable range of frames that are on trend and timeless.

The second component was that we needed our lenses to protect eyes. So we developed blue light filtering lenses that are clear and block out 50% of the harmful blue violet light, and have 100% UV protection and come with anti-glare and anti-scratch coating.

We do not currently offer frames for children. All of our frames are designed for teens to adults.

Australia

Standard: 3-6 business days

Express: 1-3 business days

 

New Zealand

Standard: 5-10 business days

Express: 2-5 business days

 

Rest of world

Standard: 6-10 business days

We currently ship all of our orders from our headquarters in Australia. If outside of Australia or NZ there may be customs fees applicable upon receiving the glasses internationally, which customers are responsible for.

Worldwide! Please see our shipping services and time frames below.

https://www.widok.com.au/pages/shipping-returns

You will receive a confirmation email containing your tracking link once your Widok glasses have been sent. If you’re having any trouble with this please email our Customer Experience team at info@widok.com.au - we would be more than happy to assist.

We accept Visa, Mastercard and PayPal as payment methods. Additionally, AfterPay is available for our Australian customers

We do not accept Cash On Delivery as payment. All orders must be purchased through our website and paid at the time of check out.

We know that shopping online can get tricky with sizing. Because we are so confident with our glasses, you can order Widok glasses and if they don't fit the way you like, send them back within 30-days for an exchange or refund.

Send an email to info@widok.com.au and briefly explain whether you would like to return or exchange your glasses*. Please include a proof of purchase with your email.

Our Returns team will give you our return mailing address - neatly package the glasses the same way you received them and please ensure the frames aren’t damaged or the lenses are scratched. Next post them via a tracked postage service**. Keep the receipt and send the tracking number to our Returns team so we know when to expect your parcel.

Once the glasses arrive at our headquarters we will inspect them and proceed accordingly. Refunds or exchanges will not be processed for damaged glasses.

Please note that we need to receive your return within 30 days of purchase - allow ample time for return postage. Glasses received after 30 days may incur a processing fee of $10 AUD.